Question 1

Who are we at Nelly's Cosmetics?

Accepted Answer

Nelly's Cosmetics is your go-to for high-quality makeup and skincare, crafted with the finest ingredients and innovative formulations.

Question 2

Where can I buy Nelly's Cosmetics products?

Accepted Answer

Buy Nelly's Cosmetics products directly from our website or through authorized retailers.

Question 3

Are Nelly's Cosmetics products cruelty-free?

Accepted Answer

Yes, all Nelly's Cosmetics products are cruelty-free. We do not test our products on animals, and we are committed to ethical practices throughout our manufacturing process.

Question 4

Are Nelly's Cosmetics products suitable for sensitive skin?

Accepted Answer

Many of our products are formulated with sensitive skin in mind, but individual sensitivities may vary. We recommend checking the ingredients list and performing a patch test before using new products, especially if you have sensitive skin or known allergies.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. You can check if we ship to your location during the checkout process on our website.

Question 6

What is your return policy if I'm not satisfied?

Accepted Answer

If you're not satisfied with your purchase, contact our customer service within 30 days of receiving your order for help with returns or exchanges. We want you to be happy!

Question 7

How can I get updates on new products and promotions?

Accepted Answer

Sign up for our newsletter on our website to get updates on new products, exclusive promotions, and beauty tips. Follow us on Instagram for the latest news!

Question 8

Can I get personalized recommendations for Nelly's Cosmetics products?

Accepted Answer

Absolutely! Our customer service team is here to help. Feel free to reach out to us via email or social media with your specific needs and preferences, and we'll be happy to provide personalized product recommendations tailored to you.

Question 9

Do you offer samples or trial sizes of your products?

Accepted Answer

At this time, we do not offer samples or trial sizes of our products for individual purchase. However, we periodically include samples with orders or offer promotional sample giveaways on our website and social media channels.

Question 10

Can I track my order after it has been placed?

Accepted Answer

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package's delivery status through the designated shipping carrier's website.

Question 11

Are Nelly's Cosmetics products formulated with parabens or sulfates?

Accepted Answer

We are committed to creating products that prioritize the health and safety of our customers. Many of our formulations are free from parabens, sulfates, and other potentially harmful ingredients. You can find detailed ingredient lists on our product pages for more information.

Question 12

How can I contact Nelly's Cosmetics customer service?

Accepted Answer

You can reach our customer service team by emailing customerservice@nellyscosmetics.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.

Question 13

Can I get my order gift-wrapped?

Accepted Answer

Currently, we don't offer gift wrapping. But don't worry, our products come beautifully packaged, perfect for any gift-giving occasion!

Question 14

Can I cancel or modify my order after it has been placed?

Accepted Answer

Once an order has been submitted, it immediately begins processing for shipment. Unfortunately, we are unable to cancel or modify orders once they have been placed. We recommend reviewing your order carefully before completing your purchase.

Question 15

Are Nelly's Cosmetics products environmentally friendly?

Accepted Answer

We are committed to sustainability and reducing our environmental impact. We strive to use eco-friendly packaging materials whenever possible and continually explore ways to minimize waste throughout our production processes.

FAQ

Frequently asked questions